Why can't added viewers see my layer on their device ?

If you have added viewers to your layer but they are complaining that they can not see it on their device, please check the following items:

  • Does the viewer have a valid layar account already ? The viewer should use the email address that you added under the "Permissions" tab on the layer editing page to create a valid layar account.
  • Is the viewer already logged in in the layar client ? The viewer needs to login with the same layar account and the layer should appear under the "Test" tab. 

Please NOTE that the link only works when the viewer is already logged in in the layar client.

If you have checked all of the items mentioned above and still could not get it to work. Please do not hesitate to contact us.

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