Why can't I see the augments on top of the target object ?

For vision layers, sometimes you do not see the augments although there is no error and it seems like the Vision POI is returned correctly when you test your layer in the client. In this case, please try the following steps:

  • Please double check whether you are using the right reference images.
  • check whether the "referenceImage" name is correct in the JSON response.
  • check the actual object size, object.url, transform.translate, transform.scale factors. If the augmentation is not reachable, too big or too far away from the target object, it will not be rendered in the AR view. We strongly recommend you to play with these factors. The client behavior of rendering Vision POI is documented at

If you still have issue, please create a ticket in devsupport.


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